Sign-in problems
Fix errors when signing in to the website with Discord or connecting the companion app.
Guild Pro has no passwords of its own. You sign in to the website with Discord, and the companion app connects by having you approve a short code on the website. This page lists the errors each step can show.
Signing in on the website
When a sign-in fails you are sent to /me, which shows one of these messages.
| Message | Cause | Fix |
|---|---|---|
| “Sign-in was cancelled.” | You closed or declined the Discord screen | Click Sign in with Discord again and approve it |
| “That sign-in link had expired. Try again.” | More than 10 minutes passed on the Discord screen, the sign-in was started in a different browser, or cookies are blocked | Start again from the website and finish in the same browser. Allow cookies for guildpro.io. |
| “Discord would not complete the sign-in. Try again.” | Discord rejected the request | Try again |
| “Discord would not tell us who you are.” | Discord did not return your account details | Try again |
| “Discord did not send a code back.” | The return from Discord was incomplete | Start again from the website, not from a bookmarked or copied Discord link |
| “Could not create your account.” | The website could not save your account | Try again. If it repeats, see Get help. |
What Discord is asked for
The website asks Discord for two things: who you are, and the list of servers you are in. The server list is used to show where you can add the bot. Guild Pro cannot read your messages or act as you.
You signed in with the wrong Discord account
The website uses whichever Discord account your browser is logged in to. Sign out of Guild Pro, switch accounts on discord.com in the same browser, then sign in to Guild Pro again.
Connecting the companion app
The browser did not open
Click open the page again in the app. If the app shows “Could not open your browser. Go to” followed by an address, type that address into your browser. You can also open /pair yourself and type in the code the app is showing.
Errors on the pairing page
| Message | Cause | Fix |
|---|---|---|
| “Enter the code the app is showing.” | The code box is empty | Type the code from the app |
| “That code has expired or does not exist.” | The code is older than 15 minutes, or was mistyped | Check the code. If it is old, click Cancel in the app and Sign in with Discord again for a new one. |
| “That code has already been used.” | The code was already approved and collected | Start a new sign-in from the app |
| “Could not reach the server. Try again.” | Network problem | Try again |
The pairing page asks you to sign in to the website first if you are not signed in. You come back to the same page with the code still filled in.
Errors in the app
| Message | Cause | Fix |
|---|---|---|
| “that code expired — try connecting again” | The code was not approved within 15 minutes | Click Sign in with Discord again |
| “could not reach https://guildpro.io” | The app cannot reach the website | Check your connection and any firewall, then try again |
| “the site refused to start a pairing” | The website could not issue a code | Wait a minute and try again |
| “this computer is no longer connected — pair it again” | The app’s connection was revoked on the website | Sign in again from the app |
The app keeps signing itself out
Clicking Roll on the /import page replaces the upload key for your account and disconnects every paired computer. Each one has to sign in again. Do not roll the key unless you believe it has leaked.
The app is signed in as the wrong person
The app connects to whichever website account approved the code. Click sign out at the bottom of the app window. In your browser, sign out of Guild Pro and sign in with the right Discord account. Then click Sign in with Discord in the app and approve the new code.
Related
Still stuck? Ask in the Discord.