Docs / Plans and billing

Manage billing

Cancel, switch or update the payment method for a Guild Pro subscription.

All payments run through Stripe. You manage a subscription from Stripe’s billing portal, which you open from your account page. This page is for Supporters and for admins who pay for a Guild Master plan.

Before you start

Sign in with the Discord account that paid.
Billing belongs to the account that started the checkout, not to the guild.

Open the billing portal

Open /me and choose the Support tab.
Click Manage billing.
Stripe’s portal opens. When you are done, it returns you to /me.

In the portal you can cancel, switch between monthly and yearly, and update your card.

Check your current status

The Support tab shows a line such as “You are a Supporter on the monthly plan · renews” followed by a date.

renews means the plan will be charged again on that date.
ends means you have cancelled and the plan stops on that date.

For a guild, the Guild Master plan card on /g/your-guild/settings shows whether the plan is active and how it is funded.

What happens when you cancel

Your perks stay on until the date shown as ends.
When a Supporter plan ends, your boost stops counting toward the guild it is placed on. If that takes the guild below five boosts, its Guild Master plan switches off unless an admin is paying for it.
You can still remove a per-character banner after your plan ends, which returns that character to your universal banner.
Nothing recorded from the game is removed. See What is free.

If a payment fails

Your perks and your boost stay on while Stripe retries the card. Update the card in the billing portal.

Good to know

Manage billing is shown on the Support tab while you have an active Supporter plan. If you pay for a Guild Master plan without being a Supporter, the same button appears there under Guild Master plan.
Only the admin who funded a guild’s plan can manage it, from their own account page. Other admins see a note on the plan card saying so.
If you have never paid for anything, there is no billing history to open.
You cannot hold two Supporter subscriptions at once. Switch between monthly and yearly in the portal instead of subscribing again.
Prices can change with notice. A change never applies to a period you have already paid for.

Still stuck? Ask in the Discord.